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Thomas A. Hess
SUMMARY:
Professional Corporate Trainer with experience in marketing, developing,
monitoring, and delivering training programs. Technical background encompasses
engineering, design, quality, and supervisory issues. Employ a well-developed
instructional approach marked by preparedness and participant-centered goals.
Adaptable to technical, executive, and supplier-based groups.
Hold numerous industry certifications and practical experience in the work
place. Receive exceptional feedback and rate of referral for training services.
Create a positive, professional learning environment.
EXPERTISE:
Corporate Training:
| Program Organization, Planning, and Facilitation | Training and Motivation of Others | |
| Dynamic Presentation Skills | Effective Communication Skills | |
| State-of-the-Art Presentation Techniques | Public Relations Development | |
| Record for Achieving Course Objectives | Teaching to a Multi-cultural Audience |
Technical:
| Global 8D Problem Solving | Lean Six Sigma | |
| Leadership | Quality Systems | |
| Industrial Engineering | ISO Auditing |
PROFESSIONAL HISTORY:
1993 - present
HESS TRAINING & CONSULTING SERVICES, INC., Traverse City, Mi.
Corporate Trainer:
As a Corporate Trainer, conduct intensive training programs to a broad
clientele, in and outside of the manufacturing industry. Facilitate programs and
deliver presentations to production personnel, engineers, designers,
technicians, quality staff, material handlers, supervisors, executives, and
industry suppliers.
Teach; Team Building; Leadership; Shop Math; Lean Six Sigma, Green Belts
and Black Belts; Ford Motor Company's Global 8D Course which emphasizes a
disciplined team approach to problem solving; Train plant personnel in
Supervisory Skills; ISO Auditors.
Experience teaching on- and off-site, nationally and internationally to varied
group sizes in classroom or auditorium settings. Deliver professional and
energetic presentations, integrating a mix of presentation tools and materials.
Employ an organized and interactive approach to maximize participant interest
and involvement. Consistently receive exceptional evaluations from course
participants and client representatives.
A short list of clients include:
| Ford Motor Company | Washington Mutual | |
| Caterpillar | General Physics Corp. | |
| Numerous Auto Industry Suppliers |
1990 - 1993
MASCOTECH STAMPING TECHNOLOGIES, INC., Traverse City, Mi.
Training Administrator and Team Oriented Problem Solving Coordinator:
Developed, coordinated, facilitated, and taught Applied Problem Solving Program
(G8D) and other courses to MascoTech employees at four plants in the Traverse
City Region. This was later expanded to include four plants in the Central
Region in southeast Michigan. Worked extensively with QFD (Quality Function
Deployment) and QOS (Quality Operating System) programs. Provided support on
team projects with a primary emphasis on cost reductions in business processes.
Established and Championed the Main 8D Problem Solving Steering Committee and coordinated committees at the plant level.
Developed and maintained a computerized system for tracking problem resolutions.
Wrote and received government grants for training and health programs.
Member, Peer Complaint Resolution Team.
Corporate Representative of the Quality Improvement Council with the Traverse City Area Chamber of Commerce.
1989 - 1990
NORTHWESTERN MICHIGAN COLLEGE, Traverse City, Mi.
Student Cad Lab Assistant:
Taught students and supervised the AutoCad Lab.
EDUCATION:
1990
Northwestern Michigan College, Traverse City, Mi.
Associate Degree; Industrial Engineering Technology.
Additional training in the Drafting and Design Technology Program:
| Design and Detailing of Tools, Dies, Jigs, and Fixtures | |||
| Plant Layout | Material Flow | Communications | |
| Computers | Math | Sciences | |
| SPC | Time Cost Estimating | ||
1990 - 1993
Masco Tech Stamping Technologies, Inc., Traverse City, Mi.
Trained and experienced in the following:
| Dimensional Control Plans | Joiner Team Training | |
| Quality Operating Systems | Quality System Requirement | |
| Interpersonal Supervisory Skills | Peer Complaint Resolution | |
| Continuous Process Improvement | Train the Trainer Workshop | |
| Applied Problem Solving | Team Oriented Problem Solving |
CERTIFICATION:
Master Level, Fords Global 8D Course
Master Level, Fords Six Sigma Green Belt & Train the Trainer Black Belt Programs
Michigan Licensed Real Estate Agent
Certified FEMA Disaster Appraiser
AFFILIATION:
Member, American Society of Quality (ASQ)
Michigan Association of Realtors