Six Sigma

Unlimited Priorities is well-versed in the utilization of Six Sigma to enhance processes improvement, resulting in increased customer satisfaction. We have the tools, techniques and case studies to help you manage your company’s Six Sigma initiative. Unlimited Priorities will conduct various Black Belt and Master Black Belt training courses for your company, as required.

What is Six Sigma?

Six Sigma is a tool that, when utilized, will significantly improve customer satisfaction by constantly reducing defects and variation in every aspect of the business. It has the effect of accelerating existing improvement processes, thus enabling an organization to obtain its goals of complete customer satisfaction.

What places Six Sigma apart from some of the other initiatives is that all improvements are driven by the voice of the customer (VOC). This voice is translated into a critical to quality (CTQ) characteristics. Six Sigma also allows an organization to compare and assess quality improvements from different types of products, processes or services. The measurement component is called the DPMO, Defects per Million Opportunities. 

How does Six Sigma work?

The three strategies involved in Six Sigma are: Process Management, Process Design/Redesign, and Process Improvement. Process Management is an on-going cross-functional ownership and measurement of core support processes. Process Design/Redesign is the creation of a "new" process to achieve exponential improvement and/or meet the changing demands of customers, technology and competition. It can handle totally dysfunctional processes and reengineer them. It is also known as DFSS, Design for Six Sigma.

Process Improvement focuses on problem solving, aimed at eliminating the "vital few" root causes. The most common reference in this strategy refers to the DMAIC Model.

Define - select customer's Critical to Quality characteristics and performance

Measure - create a measurement system and validate the system

Analyze - identify the sources of variation from the performance objectives

Improve - discover process relationships and establish new and improved procedures

Control - sustain the gain by implementing process controls

Who is involved in Six Sigma?

All levels of the organization should be involved, starting with Green Belts, who assist in all projects, Black Belts, who head up the projects and train the Green Belts, Master Black Belts, who teach and mentor the Black Belts. Other roles include Champions and Directors.

Green Belt Training Program:

Green Belt training is typically two weeks in duration, with a three-week break between each week of training. In order to be successful, it is strongly recommended that the participants arrive with some idea about the project(s) they want to work on.

Black Belt Training Program:

Black Belt training is usually four weeks in duration, with a three-week break between each week of training. In order to be successful, it is strongly recommended that the participants arrive with some idea about the project(s) they want to work on.