Over the past several years, information technology companies based outside of the United States have increased their capabilities and skills. For many content-related services, they offer high quality at attractive prices. India is very strong for content related work such as document scanning and format conversion. With high speed network infrastructure and highly educated software engineers, Russia and Croatia have emerged as strong players in software development and complex IT support. As an example, one of the major sports events in the US is gets all of its IT support from a group of programmers and IT staff in Russia. Development and support costs for these services average about 50% of comparable US costs.
Selective use of offshore information services, whether as full support, off-hours support or as “demand driven” services can both lower costs and improve overall efficiencies. A particular trend, that has been observed for some time is “Progressive Outsourcing” where a company starts with a small project and as familiarity increases, additional staff are added. Use of products like Skype enable productive virtual meetings as often as necessary. In some companies, the distinction between the offshore and onshore staff during normal project work is very minimal. Unlimited Priorities team members have years of experience working with outsourcing providers, selecting companies, negotiating contracts and managing both short and long-term relationships.
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